IT Field Support Technician

• 3-5+ years of hands-on IT support experience in a corporate or enterprise environment.
• Experience providing onsite technical support and resolving hardware, software, networking, and user access issues.
• Strong troubleshooting experience across both Windows and macOS environments.
• Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, One Drive, and Office Suite.
• Experience troubleshooting common end-user issues including:
• Adobe and other third-party applications
• Printing and peripheral devices
• WiFi and network connectivity
• Experience supporting iPhones, iPads, and mobile devices.
• Experience with Azure Active Directory (Entra ) including password resets, account unlocks, user provisioning, and access management.
• Experience imaging, configuring, deploying, and troubleshooting laptops and workstations.
• Experience onboarding new hires and provisioning equipment.
• Strong customer service and communication skills with the ability to interact professionally with employees at all levels.
• Experience providing support to senior leadership, executives, or VIP users.
• Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.
• Comfortable working onsite 5 days per week in a highly visible, customer-facing support role.

• Experience with Microsoft Intune.
• Experience with Apple Business Manager (ABM).
• Experience with Jamf.
• Experience with Workspace ONE / Air Watch.
• Experience enrolling and managing Mac devices through MDM platforms.
• Experience troubleshooting device compliance and enrollment issues.

Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support.

This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as short-term and long-term disability, life insurance and AD&D. Employees will also have access to a registered retirement savings account with employer matching. Employees in this role are also entitled to sick leave and/or other paid time off as provided by applicable law.

If you are interested in this assignment and operate as an independent contractor, please reach out to us for more details.