Manager of Technology Services at EQ

Elevate banking experiences with EQ as the Manager of Technology Workplace Services. Oversee end-user support, manage a team, and enhance operational efficiency in a hybrid work model.

In this managerial role, you will be responsible for running Technology Workplace Services, focusing on incident resolution and service request de-escalation. Your expertise will help streamline processes while ensuring compliance with the bank's standards. Lead and nurture a team of Technologists, offering mentoring and training to foster growth and excellence.

Key Responsibilities:

• Oversee end user support services, ensuring timely incident resolution

• Manage a team of Technologists, focusing on performance metrics

• Develop and implement standard operating procedures for efficiency

• Ensure compliance with regulatory frameworks and quality standards

• Analyze service level metrics and implement improvement plans

Requirements:

• 5+ years in technology or IT Service Delivery

• Proven experience in Service Desk management

• Solid understanding of ITIL4 framework

• Good knowledge of Microsoft operating systems

• Leadership skills for team development

Drive innovation and service excellence in technology workplace solutions at EQ!
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