Senior Business Analyst - CCM

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability,neurodiversity, and sexual orientation, to create a workforce that reflects thesocieties we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented throughequitable workplace policies and processes.

Tata Consultancy Services(BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS hasupheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspirationto become the world's largest AI-led technology services company and isenabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage ofthe Tata Group, TCS is focused on creating long term value for its clients, itsinvestors, its employees, and the community h a highly skilledworkforce spread across 56 countries and 194 service delivery centers acrossthe world, the company has been recognized as a top employer in six continents.

With the ability to rapidly apply and scale new technologies, the company hasbuilt long term partnerships with its clients. Many of these relationships haveendured into decades and navigated every technology cycle, from mainframes inthe 1970s to artificial intelligence today.

• Good to have skills include certifications such as CBAP or PMP, which canenhance a candidate’s qualifications.
• Experience with document composition platforms and data tools like SQL or Informatica is beneficial.
• Familiarity with accessibility standards and tools for defect tracking canalso be advantageous.
• Mentoring experience and knowledge of API testing tools are considered a plus.
• Familiarity with project management methodologies can further strengthen a candidate’s profile.
• Candidates must have at least good years of experience as a Business Systems Analyst, particularly in customer communications and document production.
• Proficiency in creating Business Requirements Documents and data mapping is essential.
• Strong analytical skills and the ability to manage multiple projects concurrently are also required.
• Familiarity with UML diagramming and API integration is necessary for effective communication with technical teams. Excellent written and verbal communication skills are a must for client interactions.
• Requirements & Solution Definition Lead requirements workshops,walkthroughs, and stakeholder sessions (business, technology, operations).
• Author BRDs covering scope, file layouts, house holding, return streams, cost centre logic, indexing, notifications, and archival requirements.
• Translate runbooks, sample data/files, outputs, and legacy specifications into business rules.
• Perform source-to-target data mapping, documenting lineage, transformations,defaults, and exception handling. Analyse XML, JSON, XSD, JSON Schema, delimited, and fixed-width data structures to validate business rule support.
• Identify gaps/risks early, recommend mitigations, manage change control, and support solutioning/effort estimation across programs of varying complexity.
• Artifacts & Deliverables Own BRDs, including authoring, versioning, stakeholder alignment, and client sign-off.
• Produce FDS, SDD, ICD/Data Interface Specifications, and source-to-targetmapping documents. Define print, digital, and archival output requirements,including delivery, indexing, notifications, and finishing rules.
• Develop UML diagrams (use case, activity, sequence, component) and current/future-state process workflows.
• Prepare workshop materials, alignment decks, questionnaires, and transition/handover documentation.
• Client & Program Delivery Lead BSA activities across client programs, change requests, and multi-LOB delivery initiatives.
• Conduct BRD walkthroughs, capture feedback, and drive approvals/signoffs.
• Analyse API integrations, documenting endpoints, payloads, authentication,error handling, and NFRs for REST/SOAP services.
• Support CAT/PAT by clarifying requirements,…