Director, Global Fraud Technology - Service Reliability & Production Engineering

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Join a purpose driven winning team, committed to results, in an inclusive and high‑performing culture.

The Global Fraud Technology team develops and manages enterprise fraud capabilities that protect Scotiabank, its customers, and its employees across all channels and products. The Fraud Technology Service Reliability & Production Engineering organization is responsible for ensuring the reliability, stability, availability, and operational excellence of the Bank’s fraud technology ecosystem.

We partner closely with Fraud Operations, Fraud Strategy, Enterprise Operations, Infrastructure Services, Cyber Security, Payments Technology, Digital Banking, Canadian Banking, International Banking and Enterprise Technology teams to provide 24×7 operational support, incident management, service reliability, platform monitoring, production governance, and operational readiness across fraud technology platforms.

Our mission is to ensure fraud technology capabilities remain resilient, secure, highly available, and capable of supporting the Bank’s global operations and customer protection objectives.

The Director, Global Fraud Technology – Service Reliability & Production Engineering is accountable for the operational stability, reliability, and production support of the Bank’s fraud technology portfolio. This role leads a team of 25+ professionals — spanning FTE and managed services partners across Toronto, Bogotá, Bangalore, and Chennai — responsible for application support, production operations, site reliability engineering, observability, incident management, problem management, operational governance, environment management, release readiness, and service continuity.

The Director provides direct leadership to Senior Managers responsible for Fraud Production Engineering and Observability / Logging & Monitoring functions, and has strategic oversight of managed services partnerships, including vendor SLA governance, and operational delivery standards.

The Director is responsible for establishing operational excellence practices that ensure fraud technology services consistently meet availability, performance, resilience, and supportability objectives while minimizing operational risk. This includes driving the expansion of operational support coverage from current markets (Canada, Caribbean) to global fraud technology platforms across International Banking (Mexico, Peru, Chile and Uruguay).

The role works closely with technology, infrastructure, security, and business leaders to ensure production environments operate effectively and that operational risks are proactively identified and mitigated.

• Develop and execute the multi‑year Fraud Technology Operations strategy aligned with enterprise technology and fraud objectives, including the roadmap for expanding operational support from Canada and the Caribbean to all International Banking markets.
• Establish operational excellence frameworks, support models, reliability targets, and service‑management standards across the fraud technology portfolio.
• Define the future‑state operating model for production support, service reliability, observability, and operational governance.
• Partner with business and technology stakeholders to improve service quality, resilience, and operational effectiveness.
• Drive continuous improvement initiatives focused on automation, operational maturity, and service reliability.
• Lead strategic vendor relationships supporting operational and monitoring capabilities.
• Lead global support teams responsible for fraud technology platforms operating across multiple geographies and time zones.
• Establish support processes that ensure timely investigation, resolution, escalation, and communication of production issues.
• Ensure critical fraud systems maintain agreed‑upon availability and performance objectives.
• Drive operational readiness reviews and support transitions for new projects and platform releases.
• Establish strong partnerships with enterprise operations, infrastructure, and business…