Director, Engineering - Operations Automation

Director of Engineering, Operations AI Automation

We are seeking a visionary, results-driven Director of Engineering, Operations AI Automation to lead the design, delivery, and scaling of transformative AI-powered solutions within Wealth and Asset Management Technology.

In this strategic leadership role, you will drive high-impact automation initiatives that improve operational efficiency, accelerate time-to-market, enhance customer experiences, and deliver measurable business value. Working across technology, product, data science, and business teams, you will lead the end-to-end execution of AI solutions that are scalable, secure, compliant, and aligned with enterprise architecture standards.

This is an exciting opportunity to shape the future of AI-enabled operations within a leading global financial services organization.

• Lead and develop a team of engineers responsible for building and delivering AI and intelligent automation solutions across multiple business areas.
• Partner with business leaders, product teams, data scientists, and technology stakeholders to identify and deliver strategic automation opportunities.
• Drive solution delivery from concept through production, ensuring scalability, performance, maintainability, and regulatory compliance.
• Develop and manage delivery roadmaps, sprint plans, staffing strategies, and operational support models (L1, L2, and L3).
• Ensure solutions meet financial services requirements for security, privacy, observability, governance, and auditability.
• Champion Agile delivery, Dev Ops practices, and a culture of continuous improvement.
• Provide executive-level visibility into delivery progress, risks, business outcomes, and investment value.
• Stay current on emerging AI, automation, and financial technology trends, bringing innovative ideas to the organization.

• 10+ years of technology leadership experience, including leading complex enterprise delivery initiatives.
• 3+ years of experience delivering AI, machine learning, or intelligent automation solutions.
• Strong understanding of financial services operations, regulatory requirements, risk management, and governance.
• Hands-on software engineering background with the ability to guide architecture and technical decision-making.
• Proven success delivering enterprise-scale AI and automation platforms leveraging technologies such as LLMs, Azure, Power Platform, , Kubernetes, No
  
  SQL databases, Application Gateways, and related technologies.
• Experience with cloud architecture, enterprise integration, and modern software engineering practices.
• Exceptional leadership, communication, and stakeholder management skills, including experience influencing executive audiences.
• Success leading cross-functional, matrixed teams and managing strategic vendor relationships.
• Bachelor's degree in Computer Science, Engineering, or a related field; advanced degree preferred.

• Lead AI transformation initiatives that are reshaping operations across a global financial services organization.
• Drive strategic programs that create meaningful business impact through innovation and automation.
• Collaborate with talented technology, product, and business leaders in a highly collaborative environment.
• Build and scale modern AI capabilities that improve experiences for customers, advisors, and employees.
• Make a lasting impact while working on some of the organization’s most exciting and innovative technology initiatives.

The role being advertised is an existing vacancy.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

At Manulife/John Hancock, we embrace our diversity.

We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination…