Cyber Service Management Specialist

Drive operational excellence at Toronto Cyber Security as a Cyber Service Management Specialist. This role focuses on service intake processes, analytics, and reporting to enhance service delivery.

In this position, you will provide specialized business and operational support while collaborating with cyber leads, technology teams, and stakeholders. Your analytical skills will be crucial in administering workflows for service requests, maintaining service catalogues, and developing insightful dashboards. Strong proficiency in tools like Jira, Tableau, and Power BI is required.

Key Responsibilities:

• Administer cyber service intake and triage processes

• Develop and improve service catalogue information

• Maintain and enhance Jira-based workflows and dashboards

• Create actionable operational reports and dashboards

• Analyze service delivery data for process improvement

Requirements:

• Degree in Business, Technology, or related field

• Experience in service management and operational reporting

• Proficient in Jira and Confluence for intake workflows

• Skilled in Tableau, Power BI, and data analytics tools

• Familiar with ITSM and cyber service delivery best practices

Support Toronto Cyber Security's mission with expertise in cyber service management and operational analytics.
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