Service Technical Consultant - INTL MEXICO

Job Description

Insight Global is looking for a Service Technical Consultant to join the team full-time at one of our largest HCM clients in Mexico. The successful candidate will be responsible for owning the end-to-end build and delivery of HCM integrations (“exports”), partnering with project managers, implementation consultants, vendors, and the client. The person will conduct the following activities:

• Build and configure payroll contribution files, HR demographic files, and other HCM export types
• Perform mapping and transformation logic design within Integration Studio
• Communicate directly with clients in a consultative, advisory capacity
• Track progress across multiple integration work streams
• Align integration outputs with the system configuration and implementation milestones
• Support data preparation, cleansing, and validation activities
• Manage dependencies on upstream work streams for test files and approvals
• Understand the business impact of delays (e.g., financial penalties such as 401k funding risks)

• Review pre-defined requirements from the pre-discovery phase
• Lead discovery sessions with client and vendor partners to confirm requirements and file design
• Build integrations using different logic and mapping configuration tools
• Conduct internal testing and file validation using company tools
• Coordinate vendor validation of file format and structure
• Support scenario testing, guiding clients on test case design and execution
• Execute production validation runs and obtain final approvals before go-live
• Provide post-go-live support for the first 2 production runs

We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to  learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

• Understanding of common human capital management (HCM) business practices.
• Ability to engage with multiple projects & clients concurrently and manage priorities.
• Excellent organizational, communication, collaboration, and consulting skills.
• Ability to lead and facilitate client workshops and sessions.
• Bilingual in English and Spanish.
  
  - Ability to read a technical specification for a vendor and analyze vendor feedback.
• Project management exposure.