Senior Director of Customer Intelligence at Rogers

Lead the Customer Intelligence strategy at Rogers as a Senior Director. This role focuses on leveraging AI and data science for effective customer engagement and insights.

Reporting to the SVP of Digital, the Senior Director will guide the Customer Intelligence function to enhance customer understanding and outcomes. Key responsibilities include overseeing Digital Customer 360 Intelligence and forming a person-centric approach to customer data. The position demands collaboration across teams, including Marketing and Technology, to transform insights into actionable strategies.

Key Responsibilities:

• Lead the Customer Intelligence strategy and roadmap

• Own Digital Customer 360 Intelligence capabilities

• Connect customer signals for unified insights

• Develop capabilities to identify customer needs

• Collaborate on initiatives to improve engagement

Requirements:

• 10+ years in customer intelligence or analytics

• University degree in relevant disciplines

• Proven ability to influence and lead teams

• Strong analytical and problem-solving skills

• Experience with customer engagement strategies

Drive success through customer understanding and actionable intelligence in a dynamic environment at Rogers.
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