Helpdesk Support Technician

Position: Helpdesk Support Technician at Evergreen
Join Evergreen as a Helpdesk Support Technician, providing vital IT support while working in a flexible on-site environment at our Toronto office. Your technical skills in troubleshooting and user support will drive our mission to transform public spaces.

Evergreen is a national non-profit focused on urban sustainability, seeking an experienced technician to manage helpdesk functions. This role requires expertise in Microsoft products, hardware troubleshooting, and helpdesk ticketing systems. You will contribute significantly to maintaining IT functionality, ensuring our team can operate effectively.

Key Responsibilities:

• Provide IT support via phone, email, and in-person

• Troubleshoot hardware, software, and network issues

• Manage helpdesk tickets with accurate documentation

• Conduct user training on systems and applications

• Oversee event technology needs and equipment setup

Requirements:

• Degree or 1-2 years IT experience

• Proficient in Microsoft Windows and Office 365

• Familiarity with Active Directory and network services

• Comfort in user interactions across all levels

• Good organizational skills for prioritizing tasks

Bring your IT expertise to Evergreen and help us champion sustainability through technology.
#J-18808-Ljbffr