Senior Consultant, Business Analyst ServiceNow

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

Due to the continued growth of our Service Now practice we have an exciting opportunity for a Service Now Business Analyst / Business Process Consultant to join our industry-leading Service Now practice.

As a Service Now Senior Business Analyst / Business Process Consultant in our Service Now practice, you will use your strong business acumen and be a key member of a high performing team. You’ll be learning from some of the best in the industry and growing your personal skillset by:

• Create relationships with the client business teams to understand their business. Collect, review, analyze, and manage business, user and system requirements from client stakeholders to create clear, concise, and correct user stories.
• Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)
• Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables – process flows, test cases, etc. to meet development and stakeholder needs.
• Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.
• Participating in work teams with stakeholders in IT, Project Management Office (PMO), vendors, and other business practice groups from an application development life cycle perspective.
• Commit to the continuous improvement, and learning development of Service Now best practices, tools, and technology.

• Strong communication skills - verbal, written, listening and presentation
• The ability to work on multiple projects at the same time and under tight deadlines
• Strong process flow and diagramming skills
• Proficiency in capturing and documenting business requirements, functional specifications, test scenarios/scripts, data models and business procedures
• Solid presentation, facilitation, interview, and workshop skills
• Ideally fluent in Service Now or Service Management technology
• Experience creating and delivering training materials
• Strong knowledge of project and software development methodologies / techniques

The expected base salary range for this position is $77,000 to $102,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

The expected base salary range for this position is $73,000 to $100,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

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KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

At KPMG, we are committed to fostering an inclusive…