Technical Support Analyst

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

Our client is currently seeking a qualified Technical Support Analyst to join their team onsite in Toronto, ON and provide end-user support. This role is responsible for desktop support, device deployments, onboarding/offboarding, asset management, workstation installations, and day-to-day IT operations while ensuring employees have the technology required to work effectively.

• Provide desktop and technical support for corporate, pharmacy, and clinic users
• Troubleshoot Windows 11, Microsoft 365, hardware, software, printers, and peripherals
• Deploy, configure, and support desktops, laptops, monitors, docking stations, mobile devices, and workstations
• Perform user onboarding/offboarding, account provisioning, and device deployments
• Administer Active Directory, Entra , Microsoft 365, and MFA
• Troubleshoot VPN, Remote Desktop Services, Citrix, and application connectivity issues
• Support pharmacy applications and clinical devices where applicable
• Maintain IT asset inventory, technical documentation, and knowledge base articles
• Assist with office moves, workstation setups, and technology refresh projects
• Deliver exceptional customer service while collaborating with Desktop Infrastructure and IT teams

• Minimum 3+ years of enterprise desktop support experience in a corporate, healthcare, retail, or managed services environment
• Strong Windows 11 and Microsoft 365 troubleshooting experience
• Hands-on experience with Active Directory, Microsoft Entra , Intune, and MFA administration
• Experience with workstation deployments, hardware installations, onboarding/offboarding, and asset management
• Knowledge of Windows Server Remote Desktop Services, VPN, Citrix, printers, and peripherals
• Strong troubleshooting, communication, and customer service skills
• Valid G driver's license with the ability to travel between office, clinic, and pharmacy locations
• Healthcare, pharmacy, or regulated industry experience preferred
• Experience supporting pharmacy applications such as TELUS Health Kroll, Phox, Nexi, or similar preferred
• Experience supporting Zebra printers, barcode scanners, RFID devices, signature pads, and other clinical peripherals preferred
• Power BI and SQL Server support experience preferred
• Knowledge of healthcare privacy and security requirements preferred

The compensation is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Compucom Staffing
™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Compucom welcomes and encourages applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please advise Compucom. Compucom will consult all applicants who request disability-related accommodation during the recruitment process to ensure the accommodation provided takes into account the applicant's individual accessibility needs.

This posting is for an existing vacancy.

Artificial intelligence (AI) will not be used to screen, assess or select applicants for this position.

Chez Compucom Staffing, vous êtes bien plus qu'un simple numéro. Nos gestionnaires de relations avec les employés vous accompagnent tout au long de votre mandat, vous offrant des conseils de carrière et une aide au réemploi.

• Fournir un soutien technique et un soutien de bureau aux utilisateurs des services corporatifs, des pharmacies et des cliniques.
• Diagnostiquer et résoudre les problèmes liés à Windows 11, Microsoft 365, au matériel informatique, aux logiciels, aux imprimantes et aux périphériques.
• Déployer, configurer et assurer le soutien des ordinateurs…