Platform Architect

We are seeking an experienced Platform Architect to serve as a trusted architectural advisor to customers and help them maximize the value of their Service Now investment
. This is a strategic, advisory-focused role responsible for shaping platform strategy, driving sustainable adoption, and ensuring long-term platform health, scalability, and business alignment.

• Architectural Advisory: translate customer business objectives into a coherent platform strategy.
• Guide customers in defining their platform roadmap, sequencing workflow adoption, and conducting solution design reviews.
• Platform Health Governance: lead technical governance discussions to establish frameworks that prevent platform health degradation over time.
• Interpret platform health reports and advise on remediation plans for maintainability, performance, security, and upgradeability.
• Risk Management:
  
  proactively identify, track, and assess risks across architectural, technical, and platform health dimensions.
• Advise customers on mitigation strategies to ensure risks are managed before they become incidents.
• Customer Engagement: build and maintain strong relationships with customer stakeholders, from technical teams to senior leadership.
• Facilitate architectural reviews, executive conversations, and workshops.
• Technical Expertise: demonstrate platform capabilities and guide customers through Service Now functionality.
• Maintain deep expertise in a few core areas while having broad knowledge across the entire Service Now platform.
• Strategic Conceptual AI Expertise: guide customers in adopting AI capabilities on the Service Now platform, including advising on how these capabilities fit within their broader organization.

• We are seeking a trusted and experienced Platform Architect (PA) to act as a key architectural advisor to our customers.
• The primary purpose of this role is to ensure customers realize the full value of their Service Now investment.
• The Platform Architect will guide customers in identifying and sequencing the adoption of capabilities that align with their business outcomes, delivering value quickly and sustainably, and ensuring the long-term health and scalability of their platform.
• This is an advisory role focused on shaping the customers platform strategy and direction, achieved through expert guidance rather than direct implementation.