Application Support Manager in BFSI at TCS

Join Tata Consultancy Services as an Application Support Manager within the BFSI sector. Lead application support and drive service delivery excellence in a dynamic environment.

In this role, you will oversee production management and technical teams, leveraging your expertise in ITIL processes to enhance service delivery. Your leadership will guide the support of critical banking applications, utilizing incident management skills and stakeholder engagement to ensure seamless operations.

Key Responsibilities:

• Oversee application support for essential financial systems

• Utilize ITIL practices for effective service management

• Perform Root Cause Analysis on production incidents

• Engage stakeholders for successful service delivery

• Ensure adherence to technology compliance standards

Requirements:

• Extensive experience in Banking, Financial Services, or Insurance

• Background in managing technical teams and service delivery

• Deep understanding of ITIL frameworks

• Strong incident and problem management skills

• Exceptional communication and stakeholder management abilities

Lead transformational projects in application support at TCS!
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