Support Analyst Role at Ontario Cannabis Store

Contribute to the Ontario Cannabis Store's mission as a Support Analyst. Use your technical skills to ensure seamless system operations in a dynamic environment.

As part of the Enterprise Support team, you will provide second-level support for OCS systems while applying your advanced knowledge of Dynamics 365. This role requires collaboration with IT and business units to create and maintain effective support processes, ensuring all customer issues are addressed promptly. You'll also help shape the future of operational reliability through defined service level agreements.

Key Responsibilities:

• Support OCS systems with Level 2 expertise

• Analyze and diagnose customer issues in real-time

• Create project artifacts and user interface documentation

• Maintain user access and system integrity

• Drive continuous improvement in support processes

Requirements:

• Bachelor’s degree with 2+ years in IT support

• Experience in Dynamics 365 and Shopify platforms

• Proven ability to handle large datasets

• Exceptional problem-solving and critical thinking skills

• Familiarity with Agile methodologies is advantageous

Join OCS to play a crucial role in enhancing support efficiency and customer experience.
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