Manager for User Support Services

Lead end user computing at EQ Bank as the Manager for User Support Services. Drive operational efficiency while mentoring a team of Technologists within a hybrid work model.

As the Manager for User Support Services, you will ensure the smooth operation of end user support at EQ Bank. This role demands leadership in managing incident resolutions and developing processes that enhance user interactions. You will also focus on adherence to compliance standards and guide your team in achieving performance targets.

Key Responsibilities:

• Manage daily activities of the support team

• Develop and streamline IT service processes

• Ensure timely resolution of incidents and service requests

• Coach Technologists for continuous improvement

• Oversee compliance with operational risk frameworks

Requirements:

• 5+ years in IT service delivery

• 2+ years in service desk and desktop management

• Solid understanding of ITIL4

• Experience with Microsoft systems and cloud technologies

• Strong leadership and mentoring skills

Help redefine user support services at EQ Bank.
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