Infrastructure Coordinator- ITIL

Location:
Toronto, ON (Hybrid- 3/4 days onsite)

Top skills required for this role:

Infrastructure Engineer, ITIL, Incident & Problem Management, Service Now

Job Description/ Responsibilities

• Core Focus:
  Maintain platform stability, manage daily Run-the-Bank/Business (BAU) activities, and enforce strict access governance.
• Incident & Problem Management:
  Oversee the triage, tracking, and resolution of platform-specific production incidents, ensuring minimal disruption to daily operations.
• Change Management Governance:
  Coordinate the change management lifecycle for platform deployments, ensuring all documentation, approvals, and risk assessments meet enterprise compliance standards.
• BAU Support:
  Handle daily operational requests, health checks, platform monitoring, and minor administrative updates.
• Metrics & Reporting:
  Generate operational KPIs and dashboards tracking system uptime, incident resolution SLAs, and change success rates
• ITIL Certification

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://(Use the "Apply for this Job" box below)..pdf