Lead Solutions Architect, Enterprise Technology Services

Join our Enterprise Technology Services team!

The Lead Solutions Architect is a senior technical leader who partners with Manulife business, product, operations, and external partners to design and deliver secure, scalable, and cost-efficient solutions across
Azure, AWS, and hybrid environments
.

The role combines
enterprise architecture leadership
with
front-deployed engagement
, embedding directly with priority initiatives to ensure strategies, standards, and enterprise platforms (e.g.,
Service Now, New Relic
) are effectively adopted.

This role defines target cloud architectures, modernizes legacy environments, and drives automation across infrastructure, networks, and operations. The architect improves elasticity, provisioning, observability, and resilience; ensures solutions can serve multiple businesses; and governs the evolution of Manulife’s cloud and enterprise platforms while meeting technical, security, and regulatory requirements.

• Define multi-cloud (Azure, AWS) and hybrid target-state architectures, patterns, and roadmaps across business segments.

• Design innovative cloud solutions that modernize environments and leverage enterprise platforms such as
  Service Now
  (ITSM/ITOM) and
  New Relic
  (APM/observability).

• Lead architecture reviews to ensure solutions meet Manulife’s technical, security, resiliency, and compliance standards.

• Manage technical and business requirements for new cloud platforms and shared services.

• Act as a
  front-deployed architect
  , embedded with product and delivery teams to guide architecture from discovery through implementation and operations.

• Work directly with application owners and operations teams to ensure solutions are buildable, operable, and aligned with performance and availability objectives.

• Lead and oversee implementation plans to deploy Azure and AWS infrastructure and migrate workloads, including design and execution of PoCs.

• Develop strategies to automate infrastructure deployment and operational procedures using
  Infrastructure as Code
  (e.g., Terraform, Bicep/ARM) and automation/orchestration tools (e.g., Ansible, CI/CD pipelines, Azure Dev Ops).

• Implement automation for provisioning, configuration, scaling, and patching to increase speed, consistency, and reliability.

• Integrate solutions with
  Service Now
  for change, incident, problem, and CMDB processes to enable robust operationalization.

• Enhance monitoring, logging, and alerting using
  New Relic, Application Insights, Log Analytics, Defender for Cloud/Security Center
  , and integrate with operations workflows.

• Collaborate with network and security teams to design secure, resilient network architectures (VNETs/VPCs, connectivity, load balancers, firewalls, zero-trust principles).

• Ensure correct implementation of identity, access management, encryption, and security controls across Azure, AWS, and hybrid environments.

• Design for high availability, disaster recovery, and business continuity using cloud-native and PaaS capabilities (including Kubernetes where appropriate).

• Apply cost optimization techniques and tools to manage cloud spend while meeting performance and resiliency targets.

• Create and maintain best practices, reference architectures, and standards to provide a uniform, compliant cloud environment.

• Lead and coordinate cross-functional teams (developers, SMEs, DBAs, system admins, network and operations, architects) to deliver enterprise solutions.

• Mentor and coach architects and engineers; contribute to IT operating model, cost reduction, and workforce transformation initiatives.

• Post-secondary degree, diploma, or equivalent demonstrable experience in Computer Science, Engineering, or related field.

• 10+ years of experience in application and/or infrastructure solution architecture in large, complex enterprises.

• 4+ years designing and building large-scale cloud architectures on
  Microsoft Azure
  ; experience with
  AWS
  and hybrid environments preferred.

• Experience leading large-scale technology implementations, IT operating model transformations, IT cost reduction and/or workforce transformation initiatives.

• Proven experience in infrastructure and solution architecture with strong focus…