Bilingual-Spanish) Senior Manager, Global Trader Communications

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Requisition :
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Team:

Global Trader Communications, Scotiabank’s Global Technology Solutions (GTS), Solutions Integration & Delivery (SI&D) organization, is rooted in understanding our Scotiabank business lines and technologies and collaborating with our global CIOs and business lines to deliver high-quality, reliable enterprise solutions in an agile and cost-effective manner while complying with the bank’s security standards and policies.

The Role:

The Senior Manager
- Global Trader Communications will provide thorough leadership to a regional team of high-performance IT professionals and subject matter experts for all Data and Trader Voice technologies-related activities. You will have global accountability of voice recording technology within Global Trader Vocie and for all business partners working in collaboration with HR, Compliance, Legal, and other IT Groups. Reporting to Director, Global Operations, Global Trader Communications, Archive and Surveillance Platform Management
• GTS-GBM Voice Services

• When required, there might be travel outside of the LATAM Region.
• You are fine with 24/7 on-call to support your staff
• After hours to assist with problem resolution and ensure systems are validated and operational.

Is this role right for you? In this role you will:

• This is an on-site role supporting the trading floors in LATAM (Brazil, Mexico, Chile, Uraguay and Peru) working in Toronto supporting Remotly
• You will also provide support for other Global Trader Voice teams globally
• There may be the opportunity for staggered starting hours.
• You are confident in leading the development and implementation of the Global Trader Voice operating model to address voice preservation within Global operating centers; and in particular Capital Markets, Sales and Trading environments.
• You will drive the direction of the team and meet achieve Data and Voice technologies objectives.
• You are comfortable in collaborating with the business, along with the technical and operational groups across the Bank to ensure alignment of technical solutions to the business strategy, use and deployment of best practices in business support solutions, and the alignment and application of Bank operational and security standards.
• You can manage the workflow associated with producing voice recordings and evidence for standard and complex global requests & embrace working with global teams to standardize and consolidate voice recording technology, preservation and extraction processes.
• You are eager to participate and engage bank executives in voice-related agendas. This includes developing presentations and assisting with communications with Bank regulators and compliance groups.
• Your primary focus is maintaining a global operating model, ensuring data integrity, and responding effectively while engaging with HR, eDiscovery, and Legal on managing discovery requests for IT. Part of the directive is to ensure system availability and data integrity.
• You will work with the Regulatory Business Initiatives group, Internal Controls Group, SI&D Service Management leads, and Vendors to define the scope, intake, and building of integrations with various communication platforms, support Scenario development, and testing automation.
• You will work with vendors and internal partners to get appropriate reviews and approvals for the solutions being developed.

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• 5+ years' experience in desktop Applications and support.
• 5 years' experience in Trader Voice and /or communication technologies, or equivalent. 5+ Years of Voice Recording technology
• You have strong communication (verbal/written/presentation) skills in English and Spanish. Portuguese is an asset.
• You have at least 5+ years of hands-on working experience in a people management position within Trader Vocie, Recording and/or Information Technology or Desk top technology.
• You can…