Lead Solutions Architect, Enterprise Technology Services

Join our Enterprise Technology Services team! The Lead Solutions Architect is a senior technical leader who partners with Manulife business, product, operations, and external partners to design and deliver secure, scalable, and cost-efficient solutions across Azure, AWS, and hybrid environments. The role combines enterprise architecture leadership with front-deployed engagement, embedding directly with priority initiatives to ensure strategies, standards, and enterprise platforms (e.g., Service Now, New Relic) are effectively adopted.

This role defines target cloud architectures, modernizes legacy environments, and drives automation across infrastructure, networks, and operations. The architect improves elasticity, provisioning, observability, and resilience; ensures solutions can serve multiple businesses; and governs the evolution of Manulife’s cloud and enterprise platforms while meeting technical, security, and regulatory requirements.

• Define multi-cloud (Azure, AWS) and hybrid target-state architectures, patterns, and roadmaps across business segments.
• Design innovative cloud solutions that modernize environments and leverage enterprise platforms such as Service Now (ITSM/ITOM) and New Relic (APM/observability).
• Lead architecture reviews to ensure solutions meet Manulife’s technical, security, resiliency, and compliance standards.
• Manage technical and business requirements for new cloud platforms and shared services.
• Act as a front-deployed architect, embedded with product and delivery teams to guide architecture from discovery through implementation and operations.
• Work directly with application owners and operations teams to ensure solutions are buildable, operable, and aligned with performance and availability objectives.
• Lead and oversee implementation plans to deploy Azure and AWS infrastructure and migrate workloads, including design and execution of PoCs.
• Develop strategies to automate infrastructure deployment and operational procedures using Infrastructure as Code(e.g., Terraform, Bicep/ARM) and automation/orchestration tools (e.g., Ansible, CI/CD pipelines, Azure Dev Ops).
• Implement automation for provisioning, configuration, scaling, and patching to increase speed, consistency, and reliability.
• Integrate solutions with Service Now for change, incident, problem, and CMDB processes to enable robust operationalization.
• Enhance monitoring, logging, and alerting using New Relic, Application Insights, Log Analytics, Defender for Cloud/Security Center, and integrate with operations workflows.
• Collaborate with network and security teams to design secure, resilient network architectures (VNETs/VPCs, connectivity, load balancers, firewalls, zero-trust principles).
• Ensure correct implementation of identity, access management, encryption, and security controls across Azure, AWS, and hybrid environments.
• Design for high availability, disaster recovery, and business continuity using cloud-native and PaaS capabilities (including Kubernetes where appropriate).
• Apply cost optimization techniques and tools to manage cloud spend while meeting performance and resiliency targets.
• Create and maintain best practices, reference architectures, and standards to provide a uniform, compliant cloud environment.
• Lead and coordinate cross-functional teams (developers, SMEs, DBAs, system admins, network and operations, architects) to deliver enterprise solutions.
• Mentor and coach architects and engineers; contribute to IT operating model, cost reduction, and workforce transformation initiatives.

• Post‑secondary degree, diploma, or equivalent demonstrable experience in Computer Science, Engineering, or related field.
• 10+ years of experience in application and/or infrastructure solution architecture in large, complex enterprises.
• 4+ years designing and building large‑scale cloud architectures on Microsoft Azure; experience with AWS and hybrid environments preferred.
• Experience leading large‑scale technology implementations, IT operating model transformations, IT cost reduction and/or workforce transformation initiatives.
• Proven experience in infrastructure and solution…