QA Manager

Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their Linked In profiles!

We’re hiring a QA Manager to lead the next evolution of quality engineering across Caseware’s SaaS product teams—driving scalable, modern approaches to testing, automation, and developer enablement. Reporting into the Data Analytics, Interoperability, and AI Platform organization, this role is uniquely positioned to define quality strategy across foundational platform areas that underpin our most critical innovations.

What makes this role especially exciting: we’re not just building traditional apps. We’re accelerating delivery of advanced analytics, LLM-based GenAI features, and moving toward agentic AI capabilities—systems that defy conventional testing and require new thinking around test strategy, observability, and statistical validation. You’ll help build teams and architect a quality practice that is not only robust and scalable, but capable of handling the complexity and nuance of modern, non-deterministic systems.

If you’re energized by the challenge of enabling velocity while maintaining trust and quality in data- and AI-driven systems, this is the opportunity to shape that future.

This is a full-time permanent position.

This is a exisisting vacancy.

Location:

This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office located at 351 King St E Suite 1100 Toronto ON.

• Build and Lead Central Quality Engineering Function
  Recruit and lead a team of Software Developers in Test (SDETs) who partner closely with product teams to embed quality into every phase of development—through tooling, automation, infrastructure, reporting and best practices.
• Set and Execute Quality Strategy Across the Platform
  Define and implement a scalable quality strategy for a growing SaaS platform—shifting testing left, reducing UI test reliance, and strengthening component and contract coverage. Improve E2E test stability, data setup, and isolation to boost reliability and speed. Enable fast, actionable feedback loops without slowing team velocity.
• Design for Quality in AI & Analytics Systems
  Collaborate with data and AI teams to design quality strategies for non-deterministic systems like pipelines, statistical models, and GenAI features. Apply advanced validation methods such as golden datasets, LLM-as-judge, behavioral testing, and synthetic test generation to support continuous delivery.
• Improve CI/CD and Developer Workflows
  Optimize CI/CD pipelines for speed and reliability. Define meaningful, maintainable quality gates that provide early warning without blocking delivery. Champion tooling and practices that reduce flaky tests and noisy signals.
• Lead Non-Functional and Production Testing
  Establish frameworks and processes for performance, scalability, and resilience testing across our services. Enable testing-in-production approaches through canary releases, synthetic monitoring, and fault injection.
• Manage Platform Release Management
  Oversee release management from a quality lens—ensuring readiness through test coverage, risk assessment, and coordination of validation activities across environments.
• Build Test Data and Observability Systems
  Drive the creation of scalable, privacy & regulatory compliant test data management strategies. Integrate logs, traces, and monitoring into automated test systems to improve diagnosis and root cause analysis of test failures.
• Define and Measure Quality KPIs
  Track key DORA metrics such as test coverage, defect trends, test effectiveness and execution health, flakiness, and regression rates. Use these insights to continually refine the quality strategy and guide investments in automation and infrastructure.
• Drive Culture and Practice Alignment
  Partner with engineering and product leaders to instill a quality-first mindset. Educate developers and SDETs on effective test…