Join Woodbine as a Desktop Support Analyst

Woodbine Entertainment Group is hiring a Desktop Analyst to provide vital technical support to our teams. Be a key player in improving device performance and user satisfaction.

As a Desktop Analyst, your responsibilities include managing technical support requests, conducting troubleshooting, and collaborating on tech installations and upgrades. You will play an instrumental role in maintaining the operational efficiency of our end-user devices, ensuring that all technological needs are met with speed and precision. This position is perfect for those who are technology enthusiasts and enjoy problem-solving.

Key Responsibilities:

• Address and prioritize user technical support queries

• Analyze and resolve hardware/software issues effectively

• Support installation and maintenance of technology solutions

• Help define and follow best practices for tech use

• Document processes for ongoing improvements

Requirements:

• College diploma or university degree in computer science

• Minimum 2 years of relevant work experience

• Microsoft and Cisco certifications advantageous

• Strong knowledge of computer hardware and peripherals

• Able to read and interpret technical documentation

Support our mission of providing exceptional entertainment experiences as a Desktop Analyst with Woodbine Entertainment Group.
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