Junior Helpdesk Technician Role at Verve

Become a Junior Helpdesk Technician at Verve Senior Living, delivering vital IT support to team members.

Your role is crucial for ensuring operational efficiency.

In this position, you'll act as the primary technical resource, assisting team members with their IT challenges. You will troubleshoot issues, manage support tickets, and communicate solutions clearly. Moreover, you'll collaborate with Tier 2 support on more complex problems while contributing to documentation that enhances service delivery.

Key Responsibilities:

• Handle incoming IT requests via phone and email

• Assist on-site users at the Corporate office

• Deliver easy-to-understand technical solutions

• Monitor and resolve support tickets quickly

• Document IT processes and best practices

Requirements:

• IT diploma or degree preferred

• 2+ years of experience in IT support

• Familiarity with Microsoft products and Active Directory

• Must have a valid driver’s license

• Comfort with supporting various devices

Bring your IT expertise to Verve Senior Living, enriching the lives of the seniors they serve.
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