Field Technician Senior Role

Join NTT DATA as a Senior Field Technician in Mobile Device Management, based in Toronto, Ontario. Bring your troubleshooting expertise and user support skills to optimize device performance.

This position focuses on enhancing the user experience through effective management and troubleshooting of Apple devices. With 2-4 years of experience, you will handle various tech-related tasks including repairs, software updates, and device configuration.

Your role will help streamline operations and maintain high levels of client satisfaction.

Key Responsibilities:

• Troubleshoot, repair, and upgrade desktops and Apple devices

• Support Apple device setup and user inquiries about services

• Perform device health checks and document solutions

• Manage repairs and communication with vendors

• Assist with hardware and software diagnostics

Requirements:

• 2-4 years of related technical experience

• Strong client service and troubleshooting skills required

• A+ certification or equivalent necessary

• High School Diploma or equivalent required

• Ability to manage standard office tasks

Bring your passion for technology and user support to NTT DATA in Toronto!
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