Information Security Trust and Compliance Adviser ON

Information Security Trust and Compliance Adviser - Toronto, ON

Job no: 532389
Brand: Finance, Procurement, Legal, Privacy, Property
Work type: Full time
Location: Ontario
Categories: Legal, Risk and Compliance

Information Security Trust and Compliance Advisor

Flight Centre Travel Group (FCTG) is one of the world's largest travel retailers and corporate travel managers. The company, which is headquartered in Brisbane, Australia has company-owned leisure and corporate travel business in 23 countries, spanning Australia, New Zealand, the Americas, Europe, the United Kingdom, South Africa, the United Arab Emirates and Asia. FCTG also operates a global corporate travel management network, which extends to more than 90 countries through company-owned businesses and independent licensees.

The company opened its first leisure travel shop in Sydney, Australia in 1982 and listed on the Australian Securities Exchange in 1995. Our purpose is to "open up the world for those who want to see". Every day, we give people all around the world the opportunity to experience something really amazing - travel!

To learn more about Flight Centre Travel Group

Are you passionate about information security, technical writing, and building trust with customers? In this role, you’ll play a key part in supporting customer growth by responding to security questionnaires, RFIs, RFPs, and client information requests. Working closely with Enterprise Security, Corporate Technology teams, Sales, and Account Management, you’ll translate complex technical concepts into clear, customer-friendly responses. This is an exciting opportunity to influence customer confidence, strengthen compliance resources, and help drive business success.

• Respond to information security sections of RFIs, RFPs, implementation requests, and client security questionnaires throughout the customer lifecycle.
• Interpret technical documentation and gather accurate information to support questionnaire responses.
• Collaborate with Enterprise Security teams to understand organizational security controls and emerging developments.
• Liaise with Corporate Technology teams and third-party support providers to resolve technical product questions.
• Ensure all responses meet customer requirements, evaluation criteria, and delivery timelines.
• Exercise sound judgment when handling sensitive information and ensure confidential data is protected.
• Support Sales and Account Management teams by providing information security expertise during customer engagements.
• Maintain information security content within the internal RFP response system.
• Assist business teams in responding to third-party security questionnaires (TPSQs).
• Ensure technical documentation is regionally relevant and appropriately adapted.
• Develop diagrams, charts, and visual content that improve response clarity.
• Partner with Marketing to ensure documentation can be effectively used by implementation and customer-facing teams.
• Provide feedback to Information Security leadership on opportunities to improve trust, compliance, and technical documentation.
• Recommend documentation improvements to IT and technology teams.
• Coordinate the collection and maintenance of trust and compliance documentation.
• Support customer audit activities and documentation requests.
• Assist in preparing regular compliance and security reports for global clients.
• Monitor Corporate Security team schedules and ensure supporting collateral is available when required.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

• 2+ years of experience as a Technical Writer.
• Good understanding of Information Security principles.
• Experience creating customer-facing technical documentation and reports.
• Strong written and verbal communication skills.
• Ability to explain complex technical concepts to non-technical stakeholders.
• Excellent attention to detail and organizational skills.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Strong stakeholder management and relationship-building capabilities.
• Demonstrated analytical…