IT Project Manager

Join our Global Technology & Cyber Security PMO team as an IT Project Manager
.

In this role, you will lead technical initiatives that support Manulife’s multi‑year strategic objectives. Reporting to the Director of Strategic Delivery, you will manage IT projects in a fast‑paced, matrixed environment.

The successful candidate brings strong experience delivering enterprise‑scale IT projects, excellent communication and stakeholder management skills, and a passion for driving results while navigating complexity and change.

This role manages and coordinates business and technical projects through all phases of initiation, development, and implementation. Responsibilities may be adjusted as business needs evolve.

• Lead end‑to‑end execution of technical and business projects, from business case development through implementation and closure.

• Manage projects primarily using waterfall methodologies, while incorporating Agile practices where appropriate.

• Ensure projects are delivered on time, within scope and budget, and aligned with business objectives.

• Define, document, and manage complex projects with interdependencies.

• Coordinate with technology teams, application owners, vendors, business partners, and external consultants.

• Act as a liaison between project teams, sponsors, and client groups.

• Establish clear roles, expectations, goals, and resource requirements for project teams.

• Influence and negotiate with stakeholders without formal authority.

• Identify, analyze, mitigate, document, and control project risks and issues; elevate when appropriate.

• Manage project budgets, forecasts, and financial tracking.

• Ensure adherence to Manulife’s global project governance framework, standards, and controls.

• Provide regular, clear, and concise communication to project teams, stakeholders, sponsors, and senior management.

• Present complex information in a clear and actionable manner.

• Identify opportunities to improve delivery methods, tools, and processes.

• Contribute positively to team success.

• Minimum 3 to 5 years+ of experience in Project Management, managing IT initiatives.

• Proven experience delivering IT, network infrastructure, and security projects.

• Strong understanding of project risk, issue management, and delivery transparency.

• Excellent critical thinking, analytical, and problem‑solving skills.

• Demonstrated ability to manage change and operate effectively in a complex, matrixed environment.

• Ability to influence, negotiate, and collaborate across business and technology teams.

• Strong written and verbal communication skills; able to present to senior leadership.

• Strong financial acumen, including budget management and understanding business drivers.

• University degree and/or equivalent professional experience.

• PMP (Project Management Professional) certification

• CSM (Certified Scrum Master) or Agile certification

• Experience working within large enterprise or financial services environments

• Strong understanding of how technology supports enterprise and business strategy.

• Awareness of the full technology stack and IT delivery lifecycle.

• Strategic thinking with consideration for both short‑and long‑term outcomes.

• Strong organizational skills and attention to detail.

• Continuous learner with the willingness to seek coaching and advanced training.

• Collaborative mindset with the ability to work across teams and functions.

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

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