Senior Content Designer, Experience Design & Enablement

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered  team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

As part of the Content and Translation Chapter on the broader Experience Design & Enablement team, you’ll be writing, editing, evaluating and managing content for both our employee and client-facing digital tools and platforms. You’ll work closely with other Content Designers, Translators, UX Designers, Accessibility Consultants and UX Researchers, as well as broader cross-functional teams and stakeholders engaged in active delivery sprints.

Our goal is to help make our applications meet key business objectives while enabling the best experiences for our frontline users and clients. You’ll create content that aligns with CIBC’s voice and tone, brand guidelines, and accessibility standards. This role requires expertise in the following: content planning, creation and maintenance; user experience (UX) and conversational design principles; and stakeholder relations and executive presentation skills.

Experience creating content for employee workflows and working on product teams in large financial financial institutions would be especially welcome.

At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote.

• Content design
  - You love to write and know how to do it both well and quickly. You’ll leverage analytics, strategic business objectives and research findings to create, update and maintain meaningful content, especially microcopy, that guides people through tasks and complex flows. You’ll make sure our content meets CIBC’s voice and tone, brand and digital/editorial guidelines, as well as accessibility requirements. As part of your daily work, you’ll work closely with our Translation team to coordinate their timelines and needs, as part of overall content delivery.
• Content operations
  - You’ll help maintain our content design system by suggesting updates to your people leader that may enhance it. You may help to lead style guide reviews or drive content enhancements for the product that your squads support, as well as complete content audits and share your findings to recommend improvements.
• Communication
  - You talk about your content and present it to product teams and stakeholders with authority, empathy, and clarity. Your solid interpersonal skills enhance team collaboration with stakeholders, product owners, and squad members, and you know how to use different tools and resources to substantiate your content recommendations. You champion jargon-free plain language and advocate for both UX and for a client-first approach in any given design.
• Development and collaboration
  - You’re comfortable managing and prioritizing multiple initiatives at once with your excellent organization and time management skills. You know how to work with collaborative, cross-functional teams that may include developers, QA testers, business analysts, product owners, strategists and business partners, all within active agile workflows, frameworks and ceremonies.
• Quality control and tools
  - You comfortably use multiple tools in your day-to-day work, including Confluence, JIRA, Figma, Mural, CIBC AI, and Microsoft 365, all to help create, manage, deliver, and share your content with your teams. Our chapter regularly assesses new tools and technology to improve our work and become more efficient, so from time to time you may be asked to test these tools and provide your feedback.
• Research
  - You may participate in user research sessions and help the Research Chapter gather results to make better content recommendations that support platform adoption. You may present or help assemble presentations for…