Director, Client Data Solutions

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our

Purpose:

helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

The Director, Client Data Solutions is focused on managing and optimizing client data integration, governance, and analytics within Group Benefits and Group Retirement Services. This role drives technology-enabled transformation and operational excellence through collaboration with multiple business units and external partners.

Working closely with Business Development, Technology, Group Benefits Administration, and GRS Operations, you will lead the strategy, design, implementation, and optimization of client data solutions. You will drive the evolution of our data integration ecosystem, enabling scalable, secure, and automated data exchanges while leveraging analytics and emerging technologies to improve operational performance and client outcomes.

This role requires a strategic leader with strong technical acumen, experience leading large operational teams, and a proven ability to drive data quality, automation, governance, and technology-enabled transformation.

• Lead enterprise-wide data strategy: Develop and execute a client data strategy aligned with business objectives, overseeing integration frameworks and solutions, data architecture, governance, and quality standards.
• Lead and develop teams: Guide a diverse team of about 40 professionals across locations, fostering a culture of innovation and technical excellence, while establishing KPIs and driving sustainable adoption ofnew tools and processes.
• Manage data governance and analytics: Ensure data accuracy, security, compliance, and operational integrity; leverage analytics and operational metrics to identify opportunities and support evidence-based decisions.
• Drive technology and automation initiatives: Design scalable data integration solutions using APIs, HRIS, payroll systems, and emerging technologies while partnering with Technology teams to modernize platforms and automate processes.

• Proven experience leading large-scale data, analytics, integration, or technology-enabled operations teams
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• Strong knowledge of data management principles, including data governance, data quality, data lifecycle management, privacy, and risk controls.
• Deep understanding of system integrations, including APIs, file transfer technologies, data mapping, transformation, and testing methodologies.
• Demonstrated ability to use analytics and operational data to identify insights, solve complex problems, and influence strategic decisions.
• Experience leading technology transformation, automation, and continuous improvement initiatives.
• Proven ability to develop and execute strategic plans that balance operational excellence, client experience, and technology enablement.
• Strong business acumen combined with the ability to translate technical concepts into business-oriented solutions.
• Client-focused and solution-oriented with the ability to navigate complex technical and operational challenges.
• Exceptional communication, presentation, influence, and stakeholder management skills.
• A thought leader who is inquisitive, innovative, and comfortable challenging the status quo.
• Experience engaging directly with external clients, HRIS vendors,…