UX​/UI Designer

At FSRA, our vision is to ensure financial safety, fairness, and choice for Ontarians. As a financial services regulator, we're passionate about protecting consumers. Our principles-based approach means we can quickly and effectively respond to the changing needs of consumers and the industry.

Our team combines industry expertise with commitment to public service. We attract individuals who are interested in meaningful work and who measure success through outcomes, not inputs.

At FSRA, we invest in the personal and professional growth of our team. We offer a competitive compensation package that includes an employer-matched defined benefit pension plan , and a comprehensive and competitive benefits plan. We prioritize learning and development, wellbeing, diversity, equity, inclusion and belonging, and community giving.

Join FSRA and help us shape the future of regulation for generations to come!

This is an 18-month fixed term position.

The UX/UI Designer supports the creation intuitive, engaging, and user-centered experiences across digital platforms. The role focuses on designing clear, usable, and accessible interfaces by applying established user‑centred design practices.

Working collaboratively across cross-functional teams, the UX/UI Designer delivers UX/UI solutions and contributes to system design, implementation, and continuous improvement activities across the organization.

• Design intuitive, visually consistent user interfaces aligned with approved standards and guidelines
• Contribute to the analysis, design, and enhancement of digital systems, applications, and platforms, ensuring alignment between user experience and system capabilities.
• Translate business, regulatory, and user requirements into wireframes, screen designs, and prototypes.
• Develop end-to-end user flows, journey mapping activities and interactive prototypes that support system functionality and integration for websites and portals.
• Assist with usability testing and refining designs based on feedback and findings.
• Support implementation activities by working closely with development teams to validate design solutions, clarify requirements, and ensure alignment with system functionality.
• Support the identification, analysis, and resolution of system-related and usability issues, including diagnosing root causes and recommending solutions.
• Support the delivery of design assets to development teams.
• Support review and preparation of content submitted by internal teams for publication
• Maintain consistent navigation, layout, and content structure across digital touchpoints.
• Support web‑related projects, enhancements, and updates as part of a larger team.
• Use analytics and user feedback to help identify usability and system design issues using analyticsm user feedback and testing methodologies identifying opportunities for improvement.
• Support the collection of user feedback (e.g., surveys, usability testing notes) to help identify areas for UX improvement.
• Participate in workshops and collaborative sessions (e.g., journey mapping, brainstorming) by contributing ideas and documentation; collaborate with cross-functional teams to ensure effective implementation of design solutions within technical environments.
• Apply FSRA's design system, including established UI components, patterns, and visual styles.
• Ensure design solutions meet accessibility, regulatory, and organizational standards, including AODA and WCAG.
• Incorporate inclusive design principles into day‑to‑day design activities.
• Participate in accessibility reviews and address issues with guidance from more experienced team members.
• Participate in and contribute to the planning, coordination, and execution of digital projects, including ownership of assigned deliverables and timelines; provide guidance and share knowledge with team members on UX/UI practices, tools, and standards.
• Participate in troubleshooting activities related to digital platforms, supporting the diagnosis and resolution of functional and experience-related issues.
• Contribute to the evaluation and adoption of new tools, technologies, and processes to improve UX/UI and system effectiveness for continuous improvement of design standards and reusable components
• Identify opportunities to simplify complex regulatory interactions for users.
• Manage assigned work activities within projects, ensuring timely delivery and alignment with project objectives.

Postsecondary education in design, human‑computer interaction, computer science, or a related field or a combination of education and equivalent experience.

• 1-4 years of experience working in UX/UI design roles or related digital design positions.
• Experience in analyzing and designing digital systems, applications, or platforms.
• Experience contributing to system design, analysis, or implementation activities.