Senior Business Process Specialist

Join Us as a Senior Business Process Specialist Who We Are

Tokio Marine Canada (TMCan) is a Canadian early-stage entrepreneurial commercial P&C insurer based in Toronto. We partner with select brokers to deliver tailored business insurance solutions across Canada. As part of the Tokio Marine Group, we are able to collaborate under a shared framework while maintaining autonomy and local decision-making. We support Canadian businesses in taking smart risks by delivering practical insurance solutions and exceptional service through trusted broker partnerships.

The Senior Business Process Specialist supports business lines and functional support teams in improving day-to-day operational effectiveness through process optimization, workflow improvements, and automation solutions. Working closely with stakeholders across the organization, this role identifies opportunities to simplify processes, reduce manual effort, enhance employee productivity, and leverage automation and AI tools where appropriate to drive continuous improvement.

• Facilitate discussions and working sessions with business units and functional support teams to understand operational challenges and identify process improvement opportunities.
• Analyze existing workflows and procedures to eliminate inefficiencies, reduce manual tasks, and improve productivity.
• Assist business teams in identifying suitable use cases for automation and AI adoption.
• Support business units and functional support teams in designing, building, testing (planning and execution), and deploying workflow automations using approved technologies and platforms including AI-enabled solutions and ensure the solutions meet business requirements prior to deployment.
• Deliver training and support activities to encourage adoption of new processes and technologies.
• Develop dashboards, reports, and performance indicators to monitor process and automation effectiveness, leveraging operational metrics and business analytics to identify improvement opportunities and measure outcomes.
• Research emerging technologies and identify opportunities to support continuous improvement initiatives across the organization.
• Collaborate with IT and other stakeholders to ensure solutions align with security, compliance, and operational standards.
• Create and maintain current-state and future-state process documentation, including process maps, workflows and supporting controls, in accordance with corporate governance requirements.
• Support control testing and audit adherence cross-functionally.

You are a collaborative and solutions-oriented professional who enjoys improving how work gets done. You have a strong interest in process optimization, automation, and emerging AI technologies, and can identify practical opportunities to enhance efficiency, consistency, and the user experience. You build strong relationships across teams, proactively solve operational challenges, and help drive continuous improvement initiatives that deliver meaningful business value.

• A bachelor’s degree in Business Administration, Operations Management, Information Technology, Computer Science, Engineering, Data Analytics, or related discipline.
• Demonstrated knowledge of process improvement methodologies, workflow analysis, or automation technologies.
• 7+ years in Process improvement, business analysis, operational excellence, workflow optimization, continuous improvement, or related functions.
• Strong process analysis and problem-solving skills.
• Ability to identify inefficiencies and recommend practical improvement opportunities.
• Understanding of AI technologies, AI agents, and workflow automation concepts.
• Strong communication and stakeholder relationship management skills.
• Ability to work collaboratively with business and functional support teams.
• Strong organizational and project coordination skills.
• Ability to balance multiple priorities and initiatives simultaneously.
• Strong written documentation and presentation skills.
• Self-motivated with a continuous improvement mindset.
• Ability to learn and adapt to emerging technologies and changing business needs.
• Strong attention to…