Manager, Site Reliability Engineering (SRE

Position: Manager, Site Reliability Engineering (SRE)
Location: Toronto
Salary: $155,000 - $165,000
Posting Type: Open vacancy
Our client is looking for an experienced Manager, Site Reliability Engineering (SRE) to lead a team responsible for the reliability, availability, performance, and resiliency of business-critical applications and platforms. This is a newly created position reporting to the Director, SRE & Dev Ops. The successful candidate will combine people leadership with strong hands-on technical expertise, helping mature an evolving SRE function while supporting a large portfolio of critical applications.

Our client is looking for someone who can lead and develop an SRE team while remaining technically credible and hands-on across cloud, automation, observability, infrastructure and production reliability.

• Lead, coach and develop a team of Site Reliability Engineers.
• Own the reliability, availability, scalability and performance of assigned business-critical applications and platforms.
• Help mature SRE practices including SLIs, SLOs, error budgets, incident response, post-incident reviews and continuous reliability improvement.
• Oversee production operations, incident management, escalation handling and problem management.
• Drive improvements in observability, monitoring and operational visibility.
• Partner with Development, Dev Ops, Infrastructure, Security and Incident Management teams.
• Reduce operational toil through automation and self-healing capabilities.
• Lead capacity planning, resiliency testing and disaster recovery readiness.
• Act as a senior technical escalation point during major production incidents.
• Establish effective runbooks, documentation standards and knowledge-management practices.
• Help develop reliability roadmaps for the applications within your portfolio.
• Support hiring and workforce planning as the SRE organization continues to evolve.

• 8+ years of experience in senior technical roles supporting complex or distributed systems.
• 3+ years of people leadership experience.
• Strong hands-on knowledge of at least one major cloud platform, with Azure preferred; AWS is also acceptable.
• Strong knowledge of Kubernetes.
• Near-expert capability with Infrastructure as Code, automation and observability.
• Strong experience with enterprise observability tools;
  Dynatrace is preferred, with Datadog, New Relic, App Dynamics or similar also relevant.
• Linux knowledge – this is an important technical requirement.
• Strong scripting and/or programming capabilities.
• Strong understanding of SRE principles including SLOs, SLIs, incident management, resiliency and toil reduction.
• Ability to operate as both a people leader and hands-on technical leader.
• Excellent communication and stakeholder-management skills.

• Experience with in payments, fintech or other highly regulated environments.
• Exposure to PCI DSS and/or NIST frameworks.
• Experience working with change-management and compliance processes.
• Familiarity with SDLC best practices.