Endpoint Engineer with Intune & SCCM​/MECM

Job Role:

Endpoint Engineering Specialist – L2/L3

Location:

Toronto,ON – 3 days office (Hybrid)  

Job Description :

Experience:

6–8 Years
Purpose  The Endpoint Engineering Specialist – L2/L3 is responsible for managing and supporting enterprise endpoint services, with strong hands‑on expertise in Microsoft Intune and MECM/SCCM. The role focuses on endpoint administration, application deployment, patching, compliance, vulnerability remediation, troubleshooting, and continuous service improvement.

Key Responsibilities  Endpoint Management – Intune & SCCM   Administer and support  Microsoft Intune and MECM/SCCM  in a large enterprise environment.
Manage Intune  configuration profiles, compliance policies, endpoint security policies, device enrollment, application deployments, and update policies .
Support  Windows Autopilot, Windows Update for Business/Autopatch, Entra e management, and Defender for Endpoint .
Manage SCCM  applications/packages, collections, software updates, deployment configurations, content distribution, and client health .
Support  Intune/SCCM co-management  and endpoint migration activities where applicable.
Software Deployment & Patching   Package, test, deploy, upgrade, and troubleshoot enterprise applications through  Intune and SCCM .
Manage  monthly Windows/application patching , deployment monitoring, and patch compliance.
Troubleshoot failed application and patch deployments using  Intune diagnostics, SCCM client logs, Event Viewer, and Power Shell .
Support vulnerability remediation and address non‑compliant or vulnerable endpoints.
L2/L3 Support & Troubleshooting   Provide  L2/L3 support  for complex endpoint incidents and escalations.
Troubleshoot Windows 10/11, Microsoft 365 Apps, Intune enrollment, SCCM clients, application deployment, patching, compliance, Bit Locker, and Defender-related issues.
Maintain technical documentation, SOPs, deployment procedures, and knowledge articles.
Support change management, testing, pilot deployments, and production rollouts.
Participate in endpoint modernization initiatives including  Intune adoption, SCCM-to-Intune migration, Autopilot, and endpoint security improvements .
Collaborate with Security, Infrastructure, Identity, Service Desk, and other technology teams.

Required Qualifications    6–8 years of experience  in endpoint engineering, endpoint administration, EUC, desktop engineering, or related IT operations.
Strong hands‑on experience with  Microsoft Intune and MECM/SCCM .

Experience with  application packaging/deployment, patch management, endpoint compliance, and vulnerability remediation .
Good knowledge of  Windows 10/11, Entra , Microsoft Defender for Endpoint, Microsoft 365, Active Directory, and Group Policy .

Working experience with  Power Shell scripting and automation .
Strong L2/L3 troubleshooting, root cause analysis, documentation, and communication skills.

Preferred Qualifications   

Experience with  Windows Autopilot, Windows Autopatch, Intune Remediations, and Intune/SCCM co‑management .

Experience with  Service Now, Jira, or similar enterprise platforms .
Microsoft Endpoint Management, Microsoft 365, or related certifications.
Experience supporting a  large-scale enterprise endpoint environment .

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