Production Support Specialist at INKAS

Position: Production Support Specialist at INKAS®
Become a key player in production support with INKAS® as a Technical Support Specialist. This role demands strong incident management skills in a secure and innovative SaaS environment.

As part of INKAS® Group, you will manage critical incidents and ensure robust system reliability across applications and infrastructures.

Your role includes diagnosing complex issues and implementing preventative measures to bolster operational efficiency. Collaborate with multiple teams to continuously enhance system performance.

Key Responsibilities:

• Lead the incident lifecycle, ensuring timely resolution

• Diagnose issues within web applications and cloud services

• Monitor system performance and respond to anomalies

• Conduct root cause analysis and develop solutions

• Contribute to operational best practices and documentation

Requirements:

• 3+ years in Tier 2/Tier 3 Technical Support

• Proven track record in high-availability environments

• Experience with Zendesk and logging tools like Zabbix

• Understanding of MongoDB and AWS infrastructure

• Knowledge of networking fundamentals and REST APIs

Enhance your technical capabilities and impact production stability at INKAS® Group in this pivotal role.
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