Field Support Engineer IT Solutions
Job Description & How to Apply Below
Transform IT support as a Field Support Engineer in Mississauga. Deliver top-quality technical assistance for end-user devices and network services to boost client productivity.
In this onsite role, you will be essential in providing IT support at various client sites, ensuring seamless connectivity and operational excellence. Your responsibilities will include troubleshooting technical issues, managing hardware, and coordinating with remote support teams to uphold service level agreements.
Key Responsibilities:
• Deliver onsite Level 1 and Level 2 technical support
• Coordinate with vendors for hardware replacements
• Troubleshoot network connectivity issues, including LAN/WAN
• Assist in device onboarding and offboarding processes
• Follow IT security regulations and document compliance
Requirements:
• 2–5 years of experience in onsite IT support
• Strong background in Windows OS and Azure AD
• Excellent interpersonal and communication skills
• Familiarity with endpoint management tools like Intune
• ITIL or relevant technical certifications preferred
Be a key contributor to exceptional IT service delivery in a client-focused environment.
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