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Solutions Architect
Job in
Toronto, Ontario, C6A, Canada
Listed on 2026-08-25
Listing for:
Envision Technology Solutions
Full Time
position Listed on 2026-08-25
Job specializations:
-
IT/Tech
CRM Systems & Management, IT Consultant, Cloud Computing: Infrastructure & Operations, Technical Support
Job Description & How to Apply Below
We are looking for an experienced IVR / Contact Centre Solution Architect with strong expertise in Salesforce Service Cloud Voice (SCV) and Amazon Connect to design and implement scalable voice-enabled contact centre solutions.
- Salesforce Service Cloud Voice & Amazon Connect
- CRM, telephony & Contact Centre operations
- Omni-Channel routing for voice & digital channels
- Salesforce Apex, Flows & Process Builder
- Salesforce integration with internal/external systems
- Translate business requirements into technical solutions
- Troubleshooting and solution implementation
- Team leadership and deployment support
- Experience with telephony service providers preferred
A strong Solution Architect who can bridge Salesforce, telephony, IVR, and customer service operations while leading technical teams and delivering scalable contact centre solutions.
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