Senior Business Application Analyst; Operations Support

Work Location:

Toronto, Ontario, Canada

Hours:

37.5 Line of Business:
Enterprise Enabling Functions Pay Details: $81,600 - $115,200 CAD This role is eligible for a discretionary variable compensation award that considers business and individual performance. TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Lead complex operational support activities for enterprise data platforms and business applications. Manage support intake, issue resolution coordination, access management governance, stakeholder communications, and reporting activities while ensuring adherence to established service standards and operational procedures. Analyze operational trends, develop Power BI reporting and dashboards, identify process improvement opportunities, and support the implementation of automation and AI-enabled solutions to enhance service delivery and operational efficiency.

Partner with business and technology stakeholders to resolve issues, improve support processes, and maintain accurate documentation and operational controls.

Provide end-to-end ownership of support requests, including intake, triage, prioritization, stakeholder communication, resolution tracking, and closure.

Leverage Microsoft Azure, Azure AI capabilities, Copilot/AI tools, and related platform capabilities to improve support efficiency, knowledge access, ticket handling, and customer experience.

Power BI dashboard development and support reporting.

Support the intake of projects, releases, major initiatives, platform/process updates, outages, and operational communications.

Responsible for day to day operations process management to ensure consistency, and delivery according to established SLA Document and maintain business-owned artifacts required for projects and major initiatives, aligned to the bank's Project Delivery Life Cycle (PDLC) methodology.

Responsible for working with Technology to establish a partnership and ensure all business requirements and Data Governance requirements are met.

Provide support on deployment and change management for initiatives relating to applications owned / managed.

Review requirements specifications and technical design documents to provide timely and meaningful feedback.

Provide feedback and thoughts on possible solutions to issues/risks arising throughout the life cycle of a project, including adherence to enterprise application / data lifecycle practices.

Identify and escalating risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation.

Act as an escalation point for application and operation issues both directly and through internal/external business partners (including external vendors).

May provide project management support to various extents.

Act as a decision maker on projects–responsible for getting input from the appropriate SMEs in order to make decisions.

Accountable for adhering to the EPMO project management methodology.

Ensure adherence to the Data Governance Framework.

Ensure adherence to guidelines and regulatory requirements under Privacy, Legal, Compliance, and the Office of the Chief Data Officer.

Demonstrated ability to build relationships within the team and with key stakeholders.

Continuously enhance knowledge/expertise in own area and keep current with leading-edge technologies trends/developments.

Continuously enhance knowledge of business domains and their products/services.

Support the development of…