Manulife Customer Experience Analyst

Enhance customer engagement at Manulife as a Customer Experience Analyst in the CX Intelligence team. Utilize advanced analytics to transform customer feedback into strategic action.

In this role, you will leverage your analytical skills to synthesize customer insights and operational data. Working closely with teams like Operations and Marketing, you will analyze data using SQL, Power BI, and other tools to identify experience gaps and emerging trends. Your efforts will directly contribute to enhancing customer outcomes across the Canada Segment.

Key Responsibilities:

• Analyze always-on feedback across customer journeys

• Produce dashboards and reports to inform business decisions

• Collaborate with cross-functional teams to improve survey operations

• Validate data for quality assurance and accuracy

• Identify root causes of customer pain points and insights

Requirements:

• Bachelor's degree in Analytics, Customer Experience, or related field

• Over 3 years of experience in data analysis or CX

• Proficient in SQL and reporting tools like Power BI

• Strong problem-solving and critical-thinking abilities

• Excellent communication skills for data presentation

Join Manulife to help shape customer experiences through data-driven insights and strategic partnerships.
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