Endpoint Support Technician; Cleveland Clinic)

Position: Endpoint Support Technician (Cleveland Clinic)
Position:  Endpoint Support Technician (Cleveland Clinic)

Dept:  Information Services

File#:  7978

Status:  Permanent Full-time

Role Level:  PG 07 $ 35.30 - $ 44.07

Location:

Downtown Toronto

Hours of Work/Shift:  Monday to Friday, 8.00 AM to 4.00 PM

Posted:  August 25, 2026

Internal

Trillium Health Partners is one of Canada’s largest community-based teaching hospitals, serving the growing and diverse populations of Mississauga, West Toronto, and surrounding communities through the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, the Reactivation care Centre (Church Site) and the new THP-UHN Reactivation Care Centre.

Guided by our values of compassion, excellence, and courage, and through our strategic roadmap,Plan to 2030, we are creating a new kind of health care - defined not by illness, but by the health and well-being of people and communities.

The Endpoint Support Technician is a customer service focused position that requires you to work independently as well as part of a team to support the organizations defined service expectations. You will be working within a multi-site organization where the primary accountability is to resolve client technology issues in an efficient, timely and courteous manner via various communication methods including phone, Teams Chat,
e-mail and in person.

REPORTING RELATIONSHIPS
This position reports to the Manager, Endpoint Support Services

JOB DUTIES AND RESPONSIBILITIES
Working collaboratively with staff, your job duties and responsibilities will include but are not limited to:

Provide 2nd level technical support to users throughout the organization;
Assists users in solving problems using available hardware and software tools

Document issues and troubleshooting steps in the Service Now Incident Management system and knowledge base

Deploy hardware including printers, mobile devices, laptops/desktops, virtual care solutions, etc

Provide assistance for troubleshooting of hardware, software, network issues, and virtual care solutions

Application support and administration of healthcare systems

Performs proactive and preventive maintenance on end user devices

Common administration activities with Active Directory to support users as required

Administration and support of Microsoft 365 and its suite of applications

Provide end-user training as required

Provide support at all sites. Travel between sites may be required.

Actively seek opportunities for service improvement, recognizing the needs and expectations of our customers

Provide knowledge transfer and mentoring of other team members when required

Other duties as assigned

Key QUALIFICATIONS
Knowledge

University Degree or College Diploma in a computer related field or equivalent work experience

Windows 10 and Windows 11 required

InTune MDM required

Apple & Android Mobile Phones required

Service Now ITSM tool required

ITIL Foundations certification preferred

CompTIA A+ certification preferred

Microsoft 365 Certified:
Endpoint Administrator Associate preferred

Experience

2+ years experience in a health related field required

Experience supporting virtual care, telehealth applications, and healthcare systems

5+ years experience in computer support

5+ years experience in application support

5+ years Active Directory administration on Windows Server

2+ years using software deployment and inventory tools such Microsoft SCCM and In Tune

Experience supporting Windows 10, Windows 11 & Microsoft Office 365 is required, certification is preferred

Skills and Abilities

Strong client computing experience e.g. desktops, laptops, printers, mobile devices (iPhone & Android), multifunction devices, desktop phones, voicemail

Solid skills in supporting common end user applications including Microsoft Office 365, Microsoft Edge, Outlook etc.

Strong troubleshooting skills with focus on root cause analysis

Experience with tools and technologies such as Microsoft SCCM and InTune, Bomgar, Active Directory, Microsoft Exchange

Knowledge of networking technologies such as VPN, TCP/IP, and wireless

Experience with IT Service Management tools such as Service Now

Strong verbal and written communications; must be able to…