Scrum Master - Salesforce

Job Description:

Salesforce Scrum Master Toronto, ON
- Hybrid (4 Days WFO)

6-12 months

Skills:

Salesforce Technical
- Programmatic Development Experience

Required:

8-10

RBC role

• Lead and facilitate all Scrum ceremonies (Sprint Planning| Stand-ups| Reviews| Retrospectives)
• Manage end-to-end Agile delivery for Salesforce initiatives
• Partner with Product Owner to manage backlog| prioritization| and sprint readiness
• Ensure user stories are refined| groomed| and aligned to DoRDoD
• Act as a bridge between business| product| and technical teams
• Identify and resolve impediments| risks| and dependencies proactively
• Drive Agile metrics velocity| burndown| predictability| sprint health
• Support UAT| defect triage| and release coordination
• Ensure adherence to enterprise Agile| compliance| and Dev Ops practices
• Coach team on Agile best practices and continuous improvement

• Proven experience as Scrum Master in Salesforce programs
• Strong understanding of Salesforce platform (SalesServiceFSC)
• Expertise in Agile Scrum methodologies and delivery frameworks
• Hands-on with JIRA| Confluence| Agile dashboards
• Strong stakeholder management and cross-team coordination
• Experience working with distributed (onsiteoffshore) teams

• Experience in Salesforce Financial Services Cloud (FSC)
• Exposure to CICD| Dev Ops pipelines (Salesforce)
• Knowledge of banking processes| compliance| and regulatory environment

• Certified Scrum Master (CSM PSM) Mandatory
• Salesforce certifications Preferred

• Experience in large-scale digital transformation programs
• Prior exposure to banking Canadian banking ecosystem
• Experience managing multi-squad Agile delivery