IT Support Specialist at Xanadu

Become an integral part of Xanadu’s IT team as an IT Support Specialist. Provide top-tier technical support, troubleshoot issues, and enhance user experience in a collaborative environment.

In this role, you’ll be pivotal in ensuring smooth IT operations r responsibilities include troubleshooting hardware, software, and network issues while supporting user onboarding processes. You'll configure devices, maintain documentation, and assist with audio/visual setups, contributing directly to our innovative mission.

Key Responsibilities:

• Act as first point of contact for IT support requests

• Troubleshoot hardware, software, and network issues effectively

• Set up and configure servers, laptops, and desktops

• Assist with user onboarding and offboarding processes

• Monitor and respond to alerts or incidents

Requirements:

• Diploma or degree in Computer Science or related field

• 1-5 years of relevant IT experience

• Strong familiarity with Linux, macOS, and Windows

• Knowledge of basic networking and cybersecurity practices

• Willingness to participate in on-call rotations

Utilize your IT expertise and problem-solving skills to support Xanadu's groundbreaking work.
#J-18808-Ljbffr