Technology Services Associate

Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.

If you have experience in IT support, technology services, or a related field, and are looking to build your career in information technology within a collaborative and customer-focused environment, we would love to hear from you.

Zurich Canada is currently looking for a Technology Services Associate to join our Technology Services team in Toronto. Reporting to the Technology Services Manager, you will support day-to-day IT operations and end-user technology services across the organization.

This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters. This posting is for an existing vacancy.

Zurich Canada uses artificial intelligence–enabled tools to support certain aspects of the recruitment process, including the initial review and screening of applications. Artificial intelligence is not the sole basis for candidate shortlisting or selection. All hiring decisions are reviewed and made by qualified hiring professionals.

This is a fully onsite role based in our Toronto office.

• Provide first and second-level IT support through helpdesk tickets, walk-in requests, and technology support channels.
• Troubleshoot and resolve hardware, software, mobile device, printing, and connectivity issues.
• Support Microsoft 365 technologies including Outlook, Teams, One Drive, SharePoint, and related collaboration tools.
• Support Microsoft Teams Rooms, meeting room technologies, executive meetings, town halls, and business events.
• Perform laptop imaging, configuration, deployment, replacement, and recovery activities.
• Coordinate end-user onboarding and offboarding activities, including device preparation and technology setup.
• Manage IT assets throughout their lifecycle, maintaining accurate records and inventory within Service Now.
• Escalate complex incidents to appropriate support teams and coordinate resolution efforts.
• Support office technology projects, hardware refresh programs, and operational activities.
• Follow IT security, compliance, and service management standards, policies, and procedures.
• Build positive relationships with employees and deliver a high standard of customer service.

Required:

• Diploma or degree in Information Technology, Computer Networking, Computer Systems Technology, Computer Science, or a related field.
• 1-2 years of experience in IT support, technical support, service desk, workplace technology, or end-user computing.
• Experience troubleshooting Windows operating systems, Microsoft 365 applications, and computer hardware.
• Experience supporting laptops, mobile devices, peripherals, and collaboration technologies.
• Strong customer service and communication skills.
• Ability to prioritize work and manage multiple requests in a fast-paced environment.
• Legally eligible to work in Canada.

Preferred:

• Experience using Service Now or other IT Service Management (ITSM) platforms.
• Familiarity with IT asset management and hardware lifecycle processes.
• Understanding of Active Directory, Entra  (Azure AD), Microsoft Intune, or endpoint management tools.
• Knowledge of networking fundamentals and basic troubleshooting practices.
• Experience providing onsite end-user support in a corporate environment.

At Zurich Canada, we are committed to pay equity. We determine compensation based on objective criteria such as skills, experience, and internal equity. The salary range for this position is $55,000 to $70,000. This range reflects the expected pay for the role across Canada and may vary depending on factors like office location, specific responsibilities, and individual qualifications. As required by local law, Zurich provides in good faith a reasonable compensation range, but starting salaries may exceed this range based on a candidate’s skills and experience.

• At Zurich, we are proud of our culture. We are passionate about…