Technical CRM Platform Specialist

At Range Group we believe in the power of the professional travel advisor. We represent over $4.5 billion in annual travel sales. All our investments stem from a common thesis, that travel advisors add real value to a trip. Travel advisors when equipped with technology and 24/7 support are irreplaceable. Equally important is our philanthropy. Range Foundation channels 10% of group profits to social impact.

From exploration grants, improved access to education, new discoveries on sea and land, cultural infrastructure, and helping our global neighbors in times of need — we are investing to build a better future.

This is a hybrid position with 3-days a week onsite at our Downtown, Toronto Headquarters (Mon, Weds, Thurs).

Kensington delivers the world's most personal travel experiences. We bring to life each client's desire to travel in a way that's tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We are seeking a CRM and Marketing Technology minded professional to own and evolve our Hub Spot platform. As our Technical CRM Platform Specialist, you will serve as the primary subject matter expert for Hub Spot responsible for architecting the integrations and automations that power how our teams acquire, engage, and retain clients.

We need someone who can think in segmentation, configuration, workflows, testing, APIs, do development work and collaborate effectively with internal development and data teams to ensure Hub Spot is deeply connected to our broader technology ecosystem. You will be a key driver of customer 360 and building data pipeline between marketing technology systems.

• Architect and maintain custom objects, properties, fields, and workflows across Hub Spot and TMT to ensure a unified, well-structured data model
• Build and manage APIs and middleware to connect TMT (Travel Management Technologies/property management system) and Hub Spot, ensuring seamless, reliable data flow between platforms
• Perform regular system audits, data backups, and integrity checks, troubleshooting sync failures and backend errors to maintain platform reliability
• Identify data gaps, manual processes, and bottlenecks, recommending system or workflow improvements

• Map and document how objects (Contacts, Trips, Revenue, etc.) and properties flow between systems — TMT to Hub Spot, TMT to BI, and Website to Hub Spot — so data relationships are clear and traceable across the tech stack
• Recommend new custom objects and properties as business needs evolve, ensuring the data model stays scalable and consistent
• Align CRM lifecycle stages and pipeline structures across systems so lead and client data moves cleanly from one stage to the next
• Define clear governance standards — who owns which data, fields, and processes — to prevent duplication, drift, or conflicting sources of truth

• Design and implement integrations between Hub Spot and third-party platforms including Amplitude, BI tool, booking engines, ERP systems, GDS providers (e.g. Sabre, Amadeus), and internal databases
• Work closely with the development team to leverage Hub Spot's API (REST/webhooks) for custom integrations and data sync workflows
• Partner with TMT and Data teams to develop and maintain robust data pipelines, ensure data integrity through accurate field mapping, and enable scalable reporting solutions
• Assess, implement, and oversee third-party Hub Spot integrations and marketplace applications to support evolving business and operational needs
• Create and maintain comprehensive technical documentation covering integrations, data architecture, workflows, and custom Hub Spot configurations

• Build and optimize Hub Spot workflows and automation sequences across marketing, sales, and lines of business
• Develop complex, multi-branch automation logic to support lead nurturing, client lifecycle management, loyalty program and internal notification workflows
• O…