Application Support

Job Summary

Seeking an experienced Application Support Analyst / Platform Support Engineer to support mission‑critical banking applications and infrastructure platforms. The successful candidate will be responsible for ensuring application stability, production support, incident resolution, change implementation, release coordination, and platform monitoring across distributed environments.

The ideal candidate will possess hands‑on experience with Red Hat Open Shift, Linux, Auto Sys, Feed Hub, Certificate Management, CI/CD tools, and Production Support operations, along with strong exposure to incident management, change management, and on‑call support.

This role requires close collaboration with Development, Infrastructure, Dev Ops, Security, and Business Support teams to maintain high availability, reliability, and operational excellence for business‑critical banking systems.

• Provide Level 6 production application support for critical banking applications.
• Monitor system health, application availability, and platform performance.
• Investigate and resolve production incidents within established SLA timelines.
• Perform root cause analysis (RCA) for recurring production issues.
• Coordinate application recovery activities during incidents and outages.
• Ensure maximum uptime and reliability of critical banking systems.
• Support application deployments and environment maintenance activities.

• Manage and support applications deployed on Red Hat Open Shift containers.
• Perform Linux server support and troubleshooting activities.

• 5+ years of Application Support, Production Support, Platform Support, or Dev Ops Support experience.
• Strong experience supporting mission‑critical enterprise applications.
• Hands‑on experience with Red Hat Open Shift.
• Strong Linux administration and troubleshooting experience.
• Experience supporting Auto Sys scheduling environments.
• Experience with Feed Hub integrations and operational support.
• Experience managing SSL/TLS certificates and certificate lifecycle management.
• Hands‑on experience with CI/CD tools:
• Jenkins
• Previous experience working within large Canadian banking environments.

Kumaran Systems is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.