Technical Support Specialist

Position: Technical Support Specialist at Jolera
Join Jolera in Toronto as a Technical Support Specialist focused on systems support. Provide top-tier assistance and technical resolutions using your broad technical knowledge.

This role emphasizes hands-on experience with various devices and operating systems, enabling you to troubleshoot effectively. You will interact with clients and assist them with user issues, ensuring they receive consistent and high-quality service. The position requires strong multitasking abilities as you navigate service tickets and manage priorities.

Key Responsibilities:

• Install, configure, and diagnose client workstations

• Administer desktop, laptop, and network peripherals

• Assist in account management activities

• Conduct on-site problem determination and analysis

• Maintain accurate documentation of incidents and resolutions

Requirements:

• 1-3 years of technical support experience

• Relevant Degree/Diploma or equivalent

• Excellent attention to detail

• Knowledge of endpoint operating systems like Windows and MacOS

• Strong analytical and communication skills

Utilize your problem-solving abilities at Jolera, providing essential support and enhancing client satisfaction.
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