Senior Technical Support Analyst - Wealth Management

Technical Support Analyst – Wealth Systems (Toronto, ON)

We are seeking a Senior Technical Support Analyst to provide expert support for wealth management platforms . This role involves troubleshooting applications, servers, and databases, analyzing data with SQL , and ensuring smooth platform operations.

Key Responsibilities:

• Provide technical support for system functionality, integrations, and performance.
• Troubleshoot and resolve application, server, and database issues.
• Monitor system performance and implement preventive measures.
• Manage support tickets using Service Now or JIRA .
• Lead incident and outage investigations, ensuring timely resolution and root cause analysis.
• Collaborate with development, infrastructure, and product teams to improve systems.
• Assist with upgrades, patches, and updates.
• Maintain documentation and knowledge base articles.
• Provide guidance and training to users on system usage and incident reporting.

Qualifications:

• Bachelor’s in IT, Computer Science, or related field (or equivalent experience).
• 3+ years technical support experience working in financial or wealth management systems.
• Experience with SQL , APIs, and support ticketing systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills to explain technical issues to non-technical users.

Preferred:

• Experience with wealth management or financial systems .
• Knowledge of financial industry standards and compliance.