Capital Market Application Support

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Role: Capital Market Application Support
Location: Toronto, ON
Work Mode: Onsite (4 Days/Week)
Job Type: Full Time

We are seeking an experienced Capital Market Application Support Engineer to provide production support for mission-critical Capital Markets applications. The ideal candidate will have strong expertise in Unix/Linux, SQL, Control-M, and enterprise monitoring tools such as Geneos, along with hands-on experience supporting Front Office, Trading, and Market Data applications. The role requires strong analytical skills, proactive monitoring, incident management, and close collaboration with business users and technical teams to ensure maximum application availability and performance.

• Strong hands-on experience with Unix/Linux administration and troubleshooting.
• Experience with ITRS Geneos or equivalent enterprise monitoring tools.
• Hands-on experience with Control-M job scheduling, batch processing, and monitoring.
• Strong SQL skills for data analysis, troubleshooting, and performance validation.
• Experience in Application Production Support, Incident Management, Problem Management, and Change Management.
• Knowledge of application monitoring, log analysis, and performance troubleshooting.
• Strong analytical, troubleshooting, and root cause analysis skills.
• Excellent verbal and written communication skills.

• Provide L2/L3 production support for Capital Markets applications, ensuring high availability and operational stability.
• Monitor application health, infrastructure, batch jobs, and system performance using Geneos and enterprise monitoring tools.
• Support and manage Control-M job scheduling, batch execution, and failure recovery.
• Troubleshoot application, database, Unix/Linux, and middleware issues to minimize production downtime.
• Perform SQL queries for data validation, troubleshooting, and business request analysis.
• Investigate production incidents, perform root cause analysis (RCA), and implement permanent fixes.
• Coordinate with development, infrastructure, database, and business teams to resolve production issues.
• Participate in change management, deployment validation, release support, and post-implementation monitoring.
• Create and maintain operational documentation, SOPs, runbooks, and knowledge articles.
• Ensure SLA compliance and provide timely communication during production incidents.
• Support continuous improvement initiatives through automation and process optimization.

• Experience supporting Capital Markets applications.
• Exposure to Trading Desk, Front Office, Middle Office, or Quantitative platforms.
• Good understanding of trade lifecycle, market data, financial instruments, and capital markets operations
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• Experience with Microsoft Copilot or AI-powered productivity tools.
• Knowledge of Dev Ops practices and CI/CD pipelines.
• Exposure to Kubernetes and containerized environments.
• Experience with Grafana monitoring and observability tools.
• Working knowledge of cloud platforms such as Azure, AWS, or GCP
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• Experience with Shell Scripting or Python for automation.

• Strong stakeholder management and customer communication skills.
• Excellent analytical and problem-solving abilities.
• Ability to work effectively under pressure in a fast-paced production support environment.
• Strong collaboration skills with business users, traders, developers, infrastructure, and operations teams.
• Ability to prioritize multiple tasks while ensuring service quality and SLA compliance.