Senior Manager Incident Response

Position: Senior Manager Incident Response at Scotiabank
Join Scotiabank as a Senior Manager handling Incident Management in Toronto, Ontario. Ensure incident resolution and operational compliance while leading a diverse technology support team.
This strategic role oversees day-to-day operations of incident management and technology support, ensuring compliance with regulatory standards. You will mentor high-performance teams, guide incident response strategies, and communicate regularly with senior leaders. Your focus will be on continuous innovation in service delivery and operational efficiency.

Key Responsibilities:

• Act as primary escalation point for complex incidents

• Lead incident documentation and stakeholder communication

• Oversee Service Now ticket triage and management

• Manage remediation planning based on Root Cause Analysis

• Drive team performance and foster a high-inclusive culture
Requirements:

• 7-10 years in operational and technical roles

• Familiarity with regulatory environments and banking operations

• Proven organizational and communication skills

• Critical thinking and sound judgment in problem resolution

• Knowledge of incident management systems like Service Now
Ensure operational excellence and uphold Scotiabank’s values while driving incident management and support strategies.
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