Hybrid IBMS Application Support

Position: Hybrid IBMS Application Support Role
Expand your skills as an IBMS (Operative BMS) Application Support Analyst in a hybrid role based in Toronto, ON. Use your SQL and analytical knowledge to troubleshoot complex issues.

In this contract role, you'll deliver L1/L2/L3 support for the IBMS system, focusing particularly on scheduling, ad sales, traffic, and billing modules. You'll handle user queries and service requests, ensuring smooth operations through effective problem-solving. SQL expertise will be essential for database troubleshooting and validation tasks.

Key Responsibilities:

• Provide comprehensive L1/L2/L3 support for IBMS

• Troubleshoot complex scheduling and billing issues

• Manage incidents and service requests through ticketing

• Conduct SQL database troubleshooting and fixes

• Ensure compliance with SLA through root cause analysis

Requirements:

• Solid experience with Operative IBMS BMS system

• Mandatory SQL skills and database troubleshooting

• Familiarity with Service Now, JIRA, or similar tools

• Experience in EUC support environments

• Strong problem-solving and communication abilities

Contribute your skills to the success of IBMS operations in Toronto's unique media landscape.
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