Product Support Analyst

Position: Product Support Analyst at CMiC
Become a pivotal Product Support Analyst with CMiC, engaging with clients to resolve software inquiries. This position is designed for detail-oriented individuals who thrive in intricate problem-solving environments.

CMiC seeks an experienced Product Support Analyst to be the first point of contact for customer concerns. This role requires proficiency in both spoken and written French, along with exceptional analytical skills. You will triage product issues, conduct meetings with clients, and work closely with internal teams to enhance software solutions. Strong communication and the ability to manage multiple tasks are essential in this position.

Key Responsibilities:

• Answer client queries and provide basic training

• Triage and prioritize product issues based on severity

• Conduct web meetings to understand customer issues

• Test and duplicate product issues for documentation

• Collaborate in team meetings and contribute to solutions

Requirements:

• College/University Degree

• Proficiency in written and spoken French

• Previous technical support experience

• Strong analytical and problem-solving skills

• Excellent verbal and written communication

Leverage your skills in customer service and problem-solving at CMiC, improving software efficiency while collaborating with a supportive team.
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