IT Coordinator

We are looking for an IT Coordinator to provide hands-on technical support for end users in a busy healthcare environment in Toronto, Ontario. This Contract position is well suited to someone who enjoys resolving desktop and service desk issues, supporting a mix of devices and platforms, and delivering a positive user experience through clear communication. The successful candidate will balance multiple priorities, respond effectively in a fast-paced setting, and contribute dependable day-to-day support across core workplace technologies.

Responsibilities:

• Deliver front-line technical assistance for desktop, laptop, mobile, and peripheral issues, ensuring staff receive timely and effective support.

• Manage user accounts, permissions, and access requests within primarily on-premises Active Directory environments and related Microsoft tools.

• Support Office 365 applications and services by troubleshooting access, configuration, and day-to-day productivity issues.

• Provide deskside and service desk support for both Windows and Mac devices, addressing hardware, software, and connectivity concerns.

• Assist with troubleshooting across endpoint technologies including Android devices, Cisco-based systems, and Citrix environments.

• Prioritize incoming incidents and requests, maintaining strong service levels while adapting to changing operational demands.

• Perform basic hardware diagnostics, device setup, and replacement activities to keep end-user equipment functional and secure.

• Contribute to technical tasks involving virtualization platforms such as VMware when needed to support the broader IT environment.