Jr. Desktop Support

Job Title:
Junior Desktop Support
Location:
Toronto, ON
Type: 12 month contract
Starts:
As soon as possible

Overview:
Our client is seeking a Jr. Desktop Support resource to become a part of the Desktop Support Team.

Role:
-Provide desktop support for users with their PC’s, laptop and Black Berry issues
-Repair/upgrade/support PC’s, Laptops and or Printers
-Provide excellent customer service to users with issues regarding hardware or software issues within assigned time frames
-Provide excellent customer service; patient, polite, courteous support in a patient and professional manner

Skills:

-University or College Degree in IT (or equivalent, related working experience in IT) and A+ or
MCSE certification.
-Excellent English language communications skills (written and verbal) with a professional, courteous customer service focus
-1 to 2 years of prior Desktop Support experience within a large Enterprise environment providing telephone, remote, desktop or deskside support (hardware/software support)
-Ability to work within a fast paced environment and make frequent work re-prioritization decisions
-Professional, outgoing and friendly disposition with reliable work ethic

Technical

Skills:

-Experience supporting Windows XP, Vista and Win7 with a good understanding of MS Office suite
-Good understanding of basic TCP/IP protocol , VPN and WiFi technology
-Strong Hardware break/fix experience (PC’s, Laptop’s)
-Experience working with Lotus Notes (Ver. 7 or
8) would be a definite asset though training will be provided
-Experience should be comprised of supporting and troubleshooting hardware and software; capable of break fix support (hard drives, peripherals and exchanging or upgrading hardware and new PC/Laptops
-Experience creating imaging (using Norton Ghost or RIS or ImageX or WDS) on PC’s or Laptops.
-Experience supporting Blackberry handheld devices; BES server support would be an asset.